Why Choose Us
What is so unique about our services?
- Reduce TCO (Total Cost of Ownership) of support services
- Guaranteed service levels
- Expertise at various levels of service
- On-Demand availability of highly skilled functional and technical specialists
- Transition of key personnel to priority initiatives
- Stable system and user acceptance for future enhancements
- Technical aspects of implementation
- Change Management
- Archiving
- Post-implementation support
- Problem resolution and knowledge management
- New custom development support
- Business enhancements
- Reports
Executive Software Guild has a well-defined and matured application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively distributed between organizations depending on the criticality of the requests.
Each of these activities can be governed and monitored by SLA framework.
- Request Management
- Management of incidents
- Processing of requests
- Work around
- Resolution
- Root cause analysis
